The 6 Pieces of the Customer Experience Puzzle

” How do you define customer experience — and, more importantly, how do you create the best customer experience model? I started wondering about both concepts while working on an assignment to increase sales from the digital channel of a hospitality giant. ”

Olivier Milo’s insight:
These indicators are helpfull reminders for the hospitality business. Can’t wait turning it into a dashboard!

from http://ift.tt/MqZbhJ

One thought on “The 6 Pieces of the Customer Experience Puzzle

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