Relation client 2.0 : le challenge des banques à l’ère du digital

” La crise économique et l’apparition de nouveaux canaux de communication obligent les banques à s’adapter. En 2012, 41% des clients déclarent ne pas être sûrs de rester fidèles à leur banque… ”

Olivier Milo’s insight:
What are some of the strategies put forward by banks to deal with a new business ecosystem ?

from http://www.scoop.it/t/social-media-by-olivier-milo/p/4013032334/2013/12/20/relation-client-2-0-le-challenge-des-banques-a-l-ere-du-digital

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