Brand Loyalty Can Be Won or Lost in 76 Seconds

” LivePerson, a provider of digital engagement solutions, today announced the results of its second annual Connecting with Customers research, a comprehensive global study examining trends in online behavior and consumer expectations. The survey revealed that 69%… ”

from http://www.scoop.it/t/social-media-by-olivier-milo/p/4012104559/2013/12/04/brand-loyalty-can-be-won-or-lost-in-76-seconds

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